Shipping & Delivery Policy

At Nestnook Life, we work to process and deliver orders safely and within the estimated delivery timelines mentioned below.

What Does Shipping Include?

All eligible orders placed on Nestnook Life are dispatched through reliable courier and logistics partners. Depending on the delivery location, shipment type, product category, and service availability, we may use partners such as Delhivery, DTDC, XpressBees, or other logistics providers.

Orders are generally processed and dispatched within 24–48 hours, subject to stock availability, order verification, payment confirmation, and operational conditions.

Most orders are normally shipped within 1–2 working days after confirmation and may take an additional 4–7 working days for delivery after dispatch.

For certain locations, including remote areas and some destinations in the North-East region of India, delivery may take longer and can extend up to approximately 15 working days.

During sales, festive seasons, promotional campaigns, public holidays, severe weather, transportation disruptions, or periods of unusually high order volume, dispatch and delivery may take longer than usual.

Nestnook Life currently ships within India only.

Shipping Confirmation & Tracking

Once your order has been dispatched, we will normally send shipping information to your registered email address, mobile number, or account dashboard.

The shipment notification may include:

• Courier or shipping partner
• Delivery address and contact details
• Number of packages
• Tracking or consignment number
• Tracking link
• Shipment status

Tracking information may take some time to become active after the shipment has been handed over to the courier partner.

Product Unavailability

All orders are subject to product and stock availability.

In the rare event that a product becomes unavailable, is damaged before dispatch, fails quality checks, or cannot be shipped for another operational reason, we may contact you and cancel the affected item.

If payment has already been collected for a cancelled item, the applicable amount will be refunded in accordance with our Refund & Returns Policy.

Where only part of an order is unavailable, we may contact you regarding the available options before dispatch.

Damaged, Tampered or Missing Shipments

Please inspect the package at the time of delivery wherever possible.

If you receive fewer packages than expected, or if the parcel appears tampered with, damaged, opened, or incomplete, please mention the issue on the Proof of Delivery (POD), where possible.

We also recommend taking clear photographs or videos of the package before opening it if there are visible signs of damage or tampering.

Contact Nestnook Life as soon as possible with your:

Order number, photographs or videos, delivery details, courier information, and a description of the issue.

Phone: +91 85100 12123
Email: info@nestnooklife.com

Claims may be subject to verification with the courier or logistics partner.

How Can I Track My Order?

Once your order has been processed and shipped, you can track it using the tracking or consignment number provided in your shipping notification.

You may track the shipment through the courier partner's tracking page or by logging in to your Nestnook Life account and checking your order status, where this feature is available.

If your tracking number is not working immediately after dispatch, please allow some time for the courier partner's system to update.

For tracking assistance, contact:

Phone: +91 85100 12123
Email: info@nestnooklife.com

Please keep your order number available when contacting customer support.

Partial Orders

If your order contains multiple products and one or more items are temporarily unavailable, we may contact you before dispatch to explain the situation.

Depending on availability and your preference, Nestnook Life may dispatch the available products first and send the remaining products separately when they become available.

Where a second shipment is required because part of the original order was temporarily unavailable, additional shipping charges may not be applied unless otherwise communicated.

You may also be offered the option to cancel an unavailable item or, where appropriate, select an alternative product.

If you cancel an item that cannot be supplied, the eligible amount paid for that item will be refunded according to our applicable refund process, normally within the stated refund-processing timeline.

Free Shipping

Free shipping is available on eligible orders above ₹500, subject to applicable terms, delivery location, product category, weight, dimensions, and promotional conditions.

Certain oversized, heavy, restricted, remote-location, or special-handling products may attract additional shipping charges even when the order value exceeds the free-shipping threshold.

Any applicable shipping charges will normally be displayed during checkout before payment.

Cash on Delivery (COD)

Cash on Delivery (COD) may be available for eligible orders above ₹999 and up to ₹12,000.

COD availability depends on:

Delivery PIN code, courier partner availability, product eligibility, order value, serviceability, and account or order verification.

You should enter your delivery PIN code on the product page or during checkout to check whether COD is available for your location.

Nestnook Life reserves the right to restrict or disable COD for certain products, locations, customers, or orders where required for operational, security, fraud-prevention, or courier-service reasons.

Shipping of Liquid or Restricted Products

Certain liquid, chemical, aerosol, fragile, oversized, or restricted products may need to be transported through surface shipping or another approved mode because of aviation, courier, safety, or regulatory restrictions.

As a result, these products may require additional delivery time compared with standard air shipments.

Where applicable, shipment methods will be selected in accordance with courier requirements and relevant transportation or regulatory restrictions.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please ensure that the following information is correct before completing your purchase:

Recipient name, complete address, PIN code, mobile number, and relevant landmark or delivery instructions.

Incorrect or incomplete address information may result in delays, failed delivery attempts, return-to-origin charges, or order cancellation.

Delivery Attempts

Courier partners may make one or more delivery attempts depending on their service policy.

If the courier is unable to deliver due to an incorrect address, unavailable recipient, unreachable phone number, refusal to accept the package, or other customer-related reasons, the shipment may be returned to Nestnook Life.

Any reshipping charges or refund deductions resulting from such circumstances may be applied where permitted and relevant.

Contact Us

For questions about shipping, delivery, tracking, damaged packages, or order status, contact:

Nestnook Life
D-120, Sector-63
Noida, Uttar Pradesh – 201301
India

Phone: +91 85100 12123
Email: info@nestnooklife.com
Website: https://nestnooklife.com/

Last Updated: October 2026