Refund, Return, Replacement & Cancellation Policy

At Nestnook Life, we want our customers to have a reliable and satisfactory shopping experience. We accept eligible returns of new and unused merchandise subject to the conditions outlined below.

Return & Refund Policy

Eligible products may be returned within 3 days from the date of delivery.

To qualify for a return:

• The product must be unused and in its original condition.
• The product must be returned in its original packaging.
• All manuals, accessories, labels, tags, and other materials supplied with the product should be included.
• The product must not be damaged, altered, installed, or used.
• Proof of purchase or the original invoice may be required.

Restocking Fee

All eligible returns are subject to a 15% restocking fee.

The applicable restocking fee will be deducted from the final refund amount.

Failure to return the original packaging, accessories, manuals, or ancillary materials may affect the refund amount or result in the return being rejected.

Return Period

Return requests must be submitted within 3 days of delivery.

Requests submitted after this period may not be accepted unless required under applicable law or specifically approved by Nestnook Life.

Non-Returnable Products

Certain products are not eligible for return or refund, including:

• Liquid products
• Electrical equipment or polishers
• Products purchased during certain sales or special discounts
• Certain plastic products
• Used products
• Installed products
• Products damaged after delivery
• Products altered or modified by the customer
• Products specifically marked as non-returnable on the product page

Any product-specific return conditions shown on the relevant product page will also apply.

Refund Amount

Approved refunds will generally cover the eligible product value after deduction of:

• Applicable 15% restocking fee
• Shipping charges, where applicable
• COD charges, where applicable
• Other non-refundable charges
• Actual outbound shipping costs for orders originally shipped under a free-shipping offer, where applicable

Original shipping and handling charges are generally non-refundable unless the return is due to an error by Nestnook Life or otherwise required under applicable law.

Free Shipping Orders

If an item was purchased under a Free Shipping offer and is later returned, the refund may be calculated as:

Eligible Product Value – Actual Outbound Shipping Cost – Applicable Restocking Fee

This applies only where permitted and relevant to the return.

COD Order Refunds

For eligible Cash on Delivery (COD) returns or cancellations, the refund may be provided through the Nestnook Life Wallet, where this facility is available, for use toward future purchases.

Where another refund method is available or legally required, Nestnook Life may process the refund through an appropriate alternative method.

Refund Processing Time

Once the returned product has been received and successfully inspected, approved refunds will normally be processed within 3–5 business days.

The time required for the refunded amount to appear in your account may vary depending on your bank, payment provider, or payment method.

Replacement Policy

If you receive a product that is:

• Damaged
• Defective
• Incorrect
• Materially different from the product ordered
• Not as described

you may submit a replacement request within the applicable return period.

If the request is approved, we may provide a replacement at no additional product cost.

If a suitable replacement is unavailable, we may provide an eligible refund in accordance with this policy.

How to Request a Replacement

When submitting a replacement request, please provide:

• Your order number
• Product name
• Reason for replacement
• Photographs or videos showing the issue, where applicable
• A copy of the invoice or proof of purchase

Nestnook Life may request additional information to verify the issue before approving the replacement.

Packaging Returned Products

Please securely package products before returning them.

Where possible, include:

• Original invoice
• Original product packaging
• Accessories
• Manuals
• Labels and tags
• Other materials received with the product

Fragile products should be packed with sufficient protective material to prevent damage during return transportation.

Nestnook Life may not be responsible for damage caused by inadequate return packaging or damage occurring during return transportation where such damage is outside our control.

Cancellation Policy

You may request cancellation of an order before it has been shipped.

Cancellation requests should preferably be submitted within 24 hours of placing the order.

Once an order has been packed, processed for dispatch, or shipped, cancellation may no longer be possible.

Where applicable, an order cancellation may be subject to a 15% restocking or cancellation fee, which will be deducted from the refund amount.

If an order has already been shipped, you may need to follow the applicable return process after delivery.

To request cancellation, contact Nestnook Life with your order number as soon as possible.

Pricing Policy

Prices displayed on Nestnook Life are based on pricing information provided by manufacturers, distributors, sellers, suppliers, or other authorized sources.

We make reasonable efforts to ensure that product prices displayed on the Website are accurate.

However, pricing discrepancies may occasionally occur due to:

• Manufacturer price updates
• Distributor price changes
• Delays in updating website pricing
• Regional pricing differences
• Promotional adjustments
• Technical or typographical errors

For a successfully confirmed order, we will generally honor the price displayed and accepted at the time the order was placed, subject to cases of obvious pricing errors or other circumstances permitted by applicable law.

If a significant pricing error is identified before fulfilment, we may contact you to explain the issue and provide available options.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us as soon as possible within the applicable return period.

Do not dispose of:

• Original packaging
• Shipping label
• Invoice
• Damaged product
• Accessories

until the claim has been reviewed.

We may request photographs or videos of the product and packaging to assist with verification.

After verification, an eligible product may be replaced or refunded according to this policy.

Contact Us

For questions, returns, cancellations, replacements, or refund assistance, contact:

Nestnook Life
D-120, Sector-63
Noida, Uttar Pradesh – 201301
India

Phone: +91 85100 12123
Email: info@nestnooklife.com
Website: https://nestnooklife.com/

When contacting us regarding an existing order, please include your order number and the mobile number or email address associated with the purchase.